Return & Refund Policy 

At BOOGE, we want you to feel confident when you shop with us. Because BOOGE is a marketplace made up of independent sellers, crafters, and individuals offering their own products, return and refund terms may vary from one listing to another. 

Please take a moment to review the product details and seller's return policy before placing your order. 

1. Before You Place an Order 

We encourage buyers to carefully review: 

• Product photos 
• Product descriptions 
• Size and measurements 
• Product condition 
• Materials and specifications 
• Seller information 
• Shipping details 
• Any return or exchange terms shown on the listing 

This is especially important when purchasing second-hand, vintage, collectible, handmade, or one-of-a-kind products. 

2. Returns 

A return may be available when the seller's listing or return policy allows it. 

If a seller accepts returns, the applicable return conditions, timeframe, and requirements will be provided on the product listing or through the seller's stated policy. 

Items may need to be returned in their original condition and packaging where applicable. 

Some products may not be eligible for return because of their nature, condition, customization, or the seller's stated terms, subject to applicable law. 

3. Items That Are Not as Described 

We understand that seeing a product online isn't the same as seeing it in person. 

If your order arrives and it is materially different from the description or photos provided in the listing, please contact BOOGE as soon as possible. 

Examples may include: 

• Receiving the wrong product 
• An item arriving significantly damaged 
• A product being materially different from its description. 
• Missing items that were included in the order 
• Other significant issues with the order 

Please provide your order information and, where appropriate, photographs showing the issue. 

We will review the situation and determine the appropriate next step in accordance with BOOGE's marketplace policies and applicable law. 

4. Damaged Items 

If your order arrives damaged, please contact us promptly. 

We may ask you to provide photographs of: 

• The product 
• The packaging 
• Any visible damage 
• The shipping label 

This information helps us understand what happened and determine how the issue should be handled. 

5. Handmade and Custom Products 

Handmade products can have small variations in color, texture, size, or appearance because they are created individually. 

These natural differences do not necessarily mean that a product is defective or incorrectly described. 

Custom or personalized products may have different return conditions. Please review the seller's policy before purchasing a customized item. 

6. Second Hand and Estate Sale Items 

Many BOOGE sellers offer pre-owned, vintage, or estate sale items. 

These products may show normal signs of previous use, age, wear, or character. 

Sellers should accurately describe known imperfections and the condition of their products. Buyers should carefully review the condition information before purchasing. 

Normal wear that was clearly disclosed in the listing may not qualify as a reason for a return or refund. 

7. How to Request a Return or Refund 

If you believe you have a valid reason for a return or refund: 

Step 1: Review the product's return terms. 

Step 2: Gather your order information and details about the issue. 

Step 3: Contact the seller or BOOGE through the appropriate support channel. 

Step 4: Provide photographs or other information if requested. 

Step 5: Follow the return instructions provided to you. 

Do not send an item back without receiving return instructions when they are required. 

8. Refunds 

If a refund is approved, the amount and method of the refund will depend on the circumstances of the order, the applicable seller policy, and BOOGE's marketplace policies. 

Approved refunds will generally be returned to the original payment method where possible. 

The time it takes for a refund to appear in your account may depend on your bank or payment provider. 

9. Exchanges 

Exchanges are not guaranteed and depend on the seller, product availability, and applicable return terms. 

If you would like a different product, size, color, or variation, please review the seller's exchange policy before making your purchase. 

10. Final Sale Items 

Some products may be marked as final sale and may not be eligible for return or exchange, except where a return or refund is required by applicable law. 

Final sale terms should be clearly communicated on the applicable product listing. 

11. Order Cancellations 

If you need to cancel an order, contact the seller or BOOGE as soon as possible. 

Cancellation may not be possible once an order has been processed, shipped, customized, or otherwise fulfilled. 

Any approved cancellation or refund will be handled according to the applicable marketplace and seller policies. 

12. Shipping Costs 

Unless otherwise stated or required by applicable law, original shipping charges may not be refundable. 

Return shipping costs may also depend on the reason for the return and the applicable seller policy. 

If an item was incorrect, damaged, or materially different from its listing, BOOGE may review the circumstances and determine whether return shipping costs are eligible for reimbursement. 

13. Fraudulent or Abusive Returns 

BOOGE reserves the right to investigate and take appropriate action regarding suspected fraudulent, abusive, or repeated misuse of the return and refund process. 

This may include restricting return privileges, suspending an account, or taking other action permitted under our Terms & Conditions. 

14. Marketplace Seller Responsibilities 

Sellers are responsible for accurately describing their products and clearly communicating any applicable return, exchange, or final sale terms. 

Sellers must comply with applicable consumer protection laws and BOOGE marketplace requirements. 

15. Changes to This Policy 

BOOGE may update this Return & Refund Policy from time to time to reflect changes to our marketplace, seller policies, or applicable legal requirements. 

Any updates will be posted on this page with a revised "Last Updated" date. 

16. Questions About Your Order? 

If you have a question about a return, refund, damaged item, or order issue, we're here to help. 

BOOGE 

Please include your order number and a brief description of the issue so we can assist you more efficiently.